2025-09-12
The UK’s property transaction process today is beset by inefficiencies, unnecessary complexities and delays. Customers and property professionals alike bear the consequences: frustration, fall-throughs and financial hold-ups.
Project 28: A Charter for faster, more certain property transactions, is committed to changing this and to bringing certainty and acceleration to the market.
The Charter’s mission is to make property transactions less complicated to navigate and quicker to conclude. Our members have set a new, key target for the industry: 28 days from sale agreed to exchange.
The Charter is an industry first, the result of unprecedented collaboration, discussion and debate. For the first time ever, key stakeholders from 23 of the UK’s leading organisations in the property industry – including mortgage lenders, brokers, estate agents, conveyancers and property data providers – have joined together to examine the state of the industry and carefully formulate an ambitious, but achievable, blueprint for change.
Our Charter maps out eight clear commitments to make the property transaction process more efficient for all. It’s a recognition that greater efficiencies in the property sector can spur economic growth.
By signing up to the Charter and implementing its eight principles, members commit to help the sector save time (particularly during the early stages of a transaction), improve transparency, and mitigate issues around duplication. Members will seek to ensure the accessibility of accurate, standardised and secure relevant data, and encourage digital innovation across the end-to-end transaction process.
Charter members are committed to actively driving change in the property sector. Current members comprise many of the most innovative and high-profile companies working in the sector, including major lenders, conveyancing firms and nationwide estate agents. Every member is dedicated to making the Charter an industry-wide initiative and actively encouraging their partner companies and suppliers to sign up.
The Charter maps out eight key commitments:
• Early instruction of seller-side conveyancer
• Provision of relevant upfront information and condition reports
• Ensuring data collection and availability
• Ensuring trusted data
• Access to a secure, interoperable data repository
• Early commissioning of leasehold packs
• A recognisable marque to indicate best practice
• A quality fee for quality service
The Charter and its members represent a compelling and hopeful vision for a better, more efficient sector: one where 28 days from sale agreed to exchange becomes the new normal.
By joining our members and signing up to the Charter you can help address many of the sector’s systemic challenges, alongside promoting collaboration and innovation throughout the industry and the organisations working in it. It’s an unprecedented opportunity to move things forward: to help homebuyers, home-sellers, and companies involved in the wider industry eradicate inefficient processes – and bring confidence and clarity back to how we buy and sell homes.
Our CEO, Kev Tunnicliffe, comments on this new venture:
"We're delighted to be supporting Project 28 as it complements the efforts we've been taking with our Conveyancing Levelling Up Forums over the last two years. It's time for change within the Conveyancing space. We've been beating the drum for change for a while, but we need a collaborative approach to make a positive impact. In order for law firms to deliver the quality and service that is needed, the fees have to increase. This is commitment eight of the Charter and one I'm very passionate about."
Explore the Charter here
