2020-10-22
We understand that buying a house can be a challenging time for many people, even more so if the purchase transaction falls through. Our Second Search Promise was designed to help your clients in these kinds of situations.
Searches are part and parcel of the Conveyancing process, and they can be expensive. With the SortRefer Second Search Promise, if a transaction falls through for situations out of your client’s control, we will ensure that searches required on the next purchase are free of charge. The searches include a Local Authority search, a water and drainage search and an environmental search.
So, how does your client claim?
There’s no need for your client to do anything or claim. Your SortRefer Recommended Solicitor will tell us that the purchase transaction has fallen through and if your SortRefer Recommended Solicitor orders your searches within six months of the date of the first purchase transaction falling through your client will not pay for them.
There are a few conditions*:
You must continue to use a SortRefer recommended solicitor within England/Wales.
The searches must be ordered within six months of the original purchase instruction date
Clients can only benefit from the Search pack promise once, which means if the second purchase falls through, the further searches will need to be paid for.
All our products are designed with both you and your clients in mind, and we want both parties to get the most out of using SortRefer.
Benefits to your client
Guaranteed peace of mind, knowing that they won’t have to pay again for costly searches if the transaction falls through. Also meaning they are not out of pocket.
Benefits to you
As the Second Search Promise is included on all transactional purchase cases instructed via SortRefer, it adds value to the service that you are offering your client.
Ultimately if your client is happy, you’re happy too.
We’ve created a client-facing document that explains all about the Second Search Promise. This can be downloaded via the Broker Toolkit and either handed out or e-mailed to your clients. All documents in the broker toolkit are unbranded and intended to help you to add value to the service you provide to your clients. Simply select the colour that will match your brand colours and download the PDFs you want to use.
*For full terms and conditions, please log in and refer to the Second Search Promise download available in the Broker Toolkit via SortRefer.
If you have any questions or would like to chat with one of our team, please contact us on 0333 456 4567 or enquiries@sortrefer.co.uk.
