Interview: two years at SortRefer with Customer Services Manager, Tina Fisher
Our Customer Service Manager, Tina Fisher is celebrating two years with the business. We've spoken to her to find out some of her favourite moments and what she's learnt in this time.
Tina Fisher
In two years what are two stand out things that you’ve learnt?
- I now have a more in-depth knowledge of conveyancing.
- A newfound appreciation of what being a Mortgage Adviser & conveyancing case handler entails.
What have been your two favourite days at SortRefer so far?
- My first day back in May 2016 when I realised this was the start of a great career.
- Our Summer Launch Party in September 2017 – it was great to meet the suppliers and introducers who use SortRefer and celebrate together what we had achieved.
What are two great milestones you’ve experienced in the past two years?
- Our Customer service team went through a big restructure in July 2017. We now have Telephone Account Managers for each region to work alongside each Regional Account Manager. We also have a new Relationship executive role for working with our suppliers.
- Moving to our new offices in March 2017 was great for the business, and we now have lovely new premises we can show off and enjoy.
Personally, what two things have you done that have been incredible in the past two years?
- Moving in with my partner and becoming a part-time step mum.
- Surviving YNOT festival in 2017, which turned into a mud bath and had to be cancelled.
What two things are you looking forward to doing in the next two years at SortRefer?
- I’m currently studying for my CeMAP and I can’t wait to pass all three modules.
- Making our Customer Service processes more streamlined so we can spend more time being proactive and developing the business.