Regional Account Manager/ex-semi-professional footballer
Meet Paul, one of our Regional Account Managers. His colleagues describe him as the company joker (in a good way) and someone who is confident and charming. Paul spends his time driving around the West Midlands and North West region, problem-solving, keeping in touch with clients and presenting at team meetings. He sometimes pops into head office, but only to complain about our choice of radio station and to give bottles of champagne to our fantastic customer service team. The team work hand in hand with him and the rest of our regional account managers to bring our introducer base a great one-to-one service. This joined-up approach provides our clients with support on the portal, the quickest updates and a helping hand on how to get the most out of the SortRefer system.
Working together to 'score' for the same team
Paul spent many years working as a BDM for Woolwich bank. This is where he met Kev Tunnicliffe and Andy Sadler when they were both mortgage brokers, 12 years ago. Paul joined SortRefer as a BDM in the west in 2012, three years after its launch.
Paul's sales technique stems from 20 years' of industry experience and being fully CeMap qualified.
On appointing Paul as a BDM, Andy says:
"Paul had just left Woolwich and was a sought-after BDM at the time. He had lots of industry contacts and strong relationships with brokers. Hungry for a new challenge and with a passion to succeed, Paul was a good fit for the business."
Scoring a hat-trick
The support team at SortRefer consists of telephone account manager, regional account manager and a relationship team. Paul thinks that between him, Kate (Telephone account manager for the West Midlands) and Jess (Sales and Relationship director) you really can score a 'supportive' hat-trick with SortRefer.
Paul says:
"I don't confess to being an expert, but with a great panel of solicitors and a knowledgeable support team in-house, we'll always provide a solution. I love working for a 'can do' organisation as we're always looking to develop and improve to react to customer requirements. I like to think I have credibility after a long time working in the intermediary sector. I try to maintain a balanced view and keep customer focus at all times."
It's all about Paul
Here are some things you may not know:
- He is an identical twin
- He has played semi-professional football for Sauchie (Scotland), Chasetown, Rushall, in the late 90s onwards
- If stranded on a desert island, Paul's survival kit would include an endless supply of lager, a fridge for the lager and a TV with Sky Sports