Dedicated Support

Whether you’ve only just signed up, or you’ve been using us for years, you’ll have access to our dedicated support team. Our support structure has been put together to assist you as and when you need it. Whether it’s a quick chat to ask a question, help using the website, or to check on a case, our teams are there to help you.

We’ve got a wealth of experience in-house. From ex-brokers, ex-solicitors and team members who have worked for lenders, you’re in safe hands with SortRefer.

Dedicated contacts

We've recently changed our support structure internally to ensure all of our registered users are getting the best support possible. Upon sign up, you’ll be assigned two dedicated contacts; a Regional Account Manager out on the road and a Telephone Account Manager internally. Both will work together to ensure that you’re looked after from case to case.

See below for your dedicated contacts:

West

Paul Gregory

Senior Business Development Manager

07946 148024

Thomas O'Farrell

Telephone Business Development Manager

01332 404369

East

Neil Keenan

Business Development Manager

07538412139

Gwyllam Greedy

Telephone Business Development Manager

01332 404366

South West

Mark Shelper

Business Development Manager

0333 456 4567

Scott Howard

Telephone Business Development Manager

01332 404368

North London

Roy Mansell

Business Development Manager

07980 401434

Beth Norris

Telephone Business Development Manager

01332 404362

South East

Peter Higgins

Business Development Manager

07534 533574

Dawn Bowler

Telephone Business Development Manager

01332 404370

Relationship team

We pride ourselves on the relationships we’ve built up with our panel of suppliers over time. We’ve recently introduced a relationship team to uphold the relationships and to assist you with any supplier queries.

Laura Edwards

Senior Relationship Executive

Andrew Sadler

Business Manager

Kate Hedges

Senior Relationship Executive

Free client downloads

Our service was created to help you to help your clients. That’s why we’ve created a portfolio of resources to give to your clients on appointments. Whether it’s an explanation of Conveyancing, a survey comparison, or information on Wills, we’ve got them all. Visit your ‘Broker Toolkit’ once logged in to access the full collection.