Long transaction times remain one of the biggest frustrations for brokers and their clients, and a leading cause of chains falling through. A number of panel members have been trialling a new way to tackle this head-on: more attentive conveyancing.
The approach sees firms including Gorvins, Fidler and Pepper, and Sort Legal set up smaller, focused teams to work on an "Enhanced" caseload. By taking on fewer cases each, these teams can dedicate more time and attention to their cases.
Why it matters for brokers?
For brokers, faster turnaround means fewer stalled chains, fewer anxious client calls, and a smoother path from offer to completion. A dedicated team model also means clearer accountability. Clients and brokers know exactly who's handling their case and can expect regular, proactive updates rather than chasing for progress.
A model built on results
The pilot has already shown strong early results. Following the pilot's success, we're rolling out our Enhanced service more widely, so more brokers and their clients can benefit from more attentive conveyancing.
What does this mean going forward?
As more panel members adopt dedicated teams, brokers using SortRefer can expect more consistent communication throughout the process. This development addresses one of the industry's longstanding issues and indicates that panel firms are willing to reconsider how conveyancing is approached.
Consequently, brokers and clients will receive regular case updates when utilising this service. Although it may seem like a small structural change, its positive impact on the client experience is significant and worth monitoring as it expands.
Want to see the difference a dedicated team makes?
Get in touch with our SortRefer team to find out more about our new Enhanced service and start referring your clients today on 0333 456 4567 / enquiries@sortrefer.co.uk