Here at SortRefer, we understand the importance of having the best quality suppliers on our panel. We have enhanced our supplier ratings to help ensure that the standards we set are being met. We've brought in additional measures which are more wide-ranging and will provide a detailed score of each supplier on our hand-picked panel.
The scores for our suppliers are generated by our Relationship Team analysing the following:
• Broker Feedback
• Average time to completion
• SLA/How often are cases updated
• Internal SortRefer feedback
• Communication/responses/collaboration with SortRefer
Please note - one of the factors is the feedback received from our 'How did we do?' email, which is emailed out to every Mortgage Broker upon case completion. The more feedback we can receive via this method helps to build and shape our supplier ratings.
If you'd like to learn more about our Supplier Ratings or have any questions, please speak to a team member today who would be happy to help!
T: 0333 456 456
7E:enquiries@sortrefer.co.uk